Guide / FAQ

BOOKING AND STAYING WITH US

How to make a booking?

All bookings are made through STAYCATION.jp online website. Access your booking confirmation and details on your accounts dashboard.
Please take note of the following conditions:
1) Guests who make a reservation request must be above 20 years of age.
2) By making a booking you agree to STAYCATION Terms and Conditions. Please read them carefully.

Do I need to be a member to make a reservation?

The booking process is the same members and for non-members, made via STAYCATION.jp online website. Booking confirmation and details will then be sent to the email address you provided.

Is it possible to exceed the ‘preferred number of guests’?

Please submit an online inquiry.

Do I have to stay in the accommodation for the whole of the rental period?

You may arrive any time after the check-in time and early check-out is possible. Please note no refunds will be provided for early check-out.

Can I request for early check-in and/or late check-out?

An early check-in and/or late check-out is possible with additional fee for a selected number of our listed accommodations. Please send in an inquiry.

Are the accommodations pet-friendly?

A selected number of accommodations listed allow pets. Please refer to the accommodation details when making a reservation. We kindly ask that you agree with the ‘Pet stay agreement’ and provide proof of vaccination.

How does the cancellation policy for STAYCATION work?

STAYCATION hosts set the cancellation policies that guests can book with. The terms vary depending on the place and amount of time left before check-in.

You’ll find the cancellation policy details under the ‘price detail’ section of each listing page.

PAYMENT

What payment methods does STAYCATION accept?

We support the following payment methods:
• Most major credit cards and pre-paid credit cards (VISA, MasterCard, AMEX, JCB and Diners)
• Debit cards that can be processed as credit

How does STAYCATION handle security deposits?

Most accommodations listed are real estate properties. Therefore, reservations will include a security deposit. A credit card number registration is required for this purpose.

When will my repair deposit be refunded?

The deposit will be charged to your credit card only after confirmation with the customer if there is a problem.

Can you issue the bill of receipt?

Yes, please mention in the “notice” box, when you are booking.

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