Guide / FAQ

Reservation and Staying

How Do I make a reservation?

All reservations are made through website. Access your accounts for your booking confirmation and details.
Please be aware of the following conditions:
1) Group use only for young people under the age of 20 is not possible.(Must be accompanied by an adult.)
2) By making a reservation, you agree to our Terms and Conditions. Please read them thoroughly in advance.

Cancellation Policy

Cancellation policies vary by accommodations.For details, please check the pricing details on the facility page.


・Special cancellation policy in response to the development of the COVID-19 pandemic.

Do I need to become a member of your site to make a reservation?

The booking process at website is the same for both members and non-members. Booking conformation and details will be sent to the email address you provided.

Is it still possible to make a reservation if my party exceed the ‘preferred number of guests`?

Please submit an online inquiry.

Do I have to stay at the accommodation for the entire rental period?

You may arrive any time after scheduled check-in time and leave earlier than scheduled check-out time. Please note that no refunds will be issued for early check-out.

Can I make a request for early check-in and/or late check-out?

An early check-in and/or late check-out option is available with additional fee only at selected accommodation. Please contact us for more details.

Are the accommodations pet-friendly?

Only selected accommodations in our listing allow pets to stay. Please refer to the accommodation details before you make a reservation. We kindly ask you to agree with the ‘Pet stay agreement’ and to provide proof of vaccination.

Can I change the number of guests?

Yes, you can. Please make sure to notify us by 7 days before your check-in date. Please note that confirmed extra guests fee is subjected to our cancellation policy even if revised number of guest is less than original number.

You’ll find the cancellation policy details under the ‘pricing detail’ section of each listing page.

How are you taking measures against the new coronavirus infection?

During cleaning, the staff wears masks and gloves, thoroughly ventilates and disinfects, and cleans so that customers can stay with pease of mind.

In the event of a disaster

In the event of an earthquake, fire, tsunami,Typhoon, Landslide or other emergency,
please you take the best action to save your life.
If you have an evacuation order, please follow the instructions of the local government.

・Japan Meteorological Agency
・Prime minister’s office of japan site


What payment methods does STAYCATION accept?

We accept the following payment methods:
• Most major credit cards and pre-paid credit cards (VISA, MasterCard, AMEX, JCB and Diners)
• Debit cards that can be processed as credit

How does STAYCATION handle security deposits?

Most accommodations listed are real estate properties. Therefore, reservations will include a security deposit. A credit card number registration is required for this purpose.

Can you issue the bill of receipt?

Yes. Please let us know if you would like a receipt.

What is your Invoice Number?


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