Guide / FAQ
BOOKING AND STAYING WITH US
All bookings are made through STAYCATION.jp online website. Access your booking confirmation and details on your accounts dashboard.
Please take note of the following conditions:
1) Guests who make a reservation request must be above 20 years of age.
2) By making a booking you agree to STAYCATION Terms and Conditions. Please read them carefully.
The booking process is the same members and for non-members, made via STAYCATION.jp online website. Booking confirmation and details will then be sent to the email address you provided.
Please submit an online inquiry.
You may arrive any time after the check-in time and early check-out is possible. Please note no refunds will be provided for early check-out.
An early check-in and/or late check-out is possible with additional fee for a selected number of our listed accommodations. Please send in an inquiry.
A selected number of accommodations listed allow pets. Please refer to the accommodation details when making a reservation. We kindly ask that you agree with the ‘Pet stay agreement’ and provide proof of vaccination.
STAYCATION hosts set the cancellation policies that guests can book with. The terms vary depending on the place and amount of time left before check-in.
You’ll find the cancellation policy details under the ‘price detail’ section of each listing page.
We support the following payment methods:
• Most major credit cards and pre-paid credit cards (VISA, MasterCard, AMEX, JCB and Diners)
• Debit cards that can be processed as credit
Most accommodations listed are real estate properties. Therefore, reservations will include a security deposit. A credit card number registration is required for this purpose.
The deposit will be charged to your credit card only after confirmation with the customer if there is a problem.
Yes, please mention in the “notice” box, when you are booking.